Customer care · After your order
Questions about your order? Talk to a real person.
Centric Care Solutions is the customer care team for the brands you order from. We call and text about your order, your delivery, and how to use what you bought. If you got a call from us, this site explains why and how to stop it.
What a call covers- 01Your order
- 02Your delivery
- 03How to use it
- 04Your questions
- 05Follow-up
Got a call from us?
Here is why we called.
You recently ordered from a brand we support. You shared your number with that brand and agreed to be contacted about your order. We call to confirm you got everything and to answer your questions.
- We contact customers who placed an order and agreed to be contacted
- We tell you who we are and which brand we are calling about
- Our team uses the brand's approved product information
- Ask us to stop at any time and we will
Prefer no calls or texts?
We remove your number the same day. Your order stays as it is.
What we do
Help with the order you already placed.
Order support
Everything arrived
We confirm your order went through, check your shipping details, and fix what went wrong.
Product questions
Use it as directed
We share the directions and information the brand approved, so you know how to use what you ordered.
Returns and refunds
The right next step
Want to return something or cancel a reorder? We explain the brand's policy and start the request with you.
How a call works
What to expect when we call.
You can end the call at any point, and you never have to buy anything.
Hello
We say who we are and which brand we are calling about.
Your order
We confirm it arrived, or tell you where it is.
Directions
We go over the brand's directions for use.
Questions
You ask what you need. We answer or find the right team.
Follow-up
If you want one, we schedule a follow-up call.
Questions
Good to know.
Who are you calling for?
The brand you ordered from. Centric Care Solutions is the customer care team for the brands we support, and we name the brand at the start of each call.
Is this a sales call?
We call about your order. If another product from the brand fits what you told us, we may mention it. You can say no, and your order stays the same.
How do I stop calls or texts?
Tell us on the call, reply STOP to any text, or email info@centriccare.us. We remove your number the same day.
Do you give medical advice?
No. We share the brand's approved product information. For medical questions, talk to a qualified healthcare provider.
I have a problem with my order. Can you help?
Yes. Email us or use the contact form with your name and the brand you ordered from. We will fix it or connect you with the right team.
We are here
A question about your order or a call?
Talk to a real person.
We reply within one business day, Monday to Friday, 9:00 a.m. to 5:00 p.m. Central.
The customer care team behind the brands you order from.
Operated by Cazcan Core LLC, Austin, TX
info@centriccare.us